Frequently Asked Questions

Getting Started

  • Consumer Guardian Group is a legal team that helps people who feel stuck in a timeshare they no longer want or can afford. Many of our clients reach out after months or even years of stress, frustration, and unanswered questions. If you’re feeling unsure who to trust, that’s understandable. Our role is to explain your options clearly, answer your questions honestly, and help you decide what makes sense for your situation.

  • We work with people who were pressured into buying, promised benefits that didn’t work out, or surprised by rising maintenance fees. Many are retirees, families on fixed incomes, or individuals dealing with health or financial changes. If you’re feeling overwhelmed or embarrassed about your situation, you’re not alone—and you don’t have to have everything figured out before reaching out.

  • Most cases involve misleading sales presentations, unexpected fee increases, difficulty booking or using the timeshare, or a lack of support when life circumstances change. We don’t assume anything about your case. Instead, we take time to review your contract and listen to what’s been happening before discussing whether a legal exit is even realistic.

How the Process Works

  • During your free consultation, a team member listens to your story, reviews key documents, and asks questions to understand your goals. You receive an honest assessment of whether a timeshare exit is realistic and what the next steps could look like for your specific case.​

  • The team helps gather and review your paperwork, builds a strategy, and communicates with the timeshare company or its representatives on your behalf. This allows you to step back from stressful back‑and‑forth conversations while your case is managed in an organized, legally informed way.​

  • You receive clear expectations up front about typical timelines and milestones, and then periodic updates as your case progresses. If something important changes, the team reaches out promptly so you never feel left in the dark.​

Trust, Safety, and Legitimacy

  • Consumer Guardian Group is built around attorneys and legal professionals who work within the rules and standards that apply to their practice. You are provided written agreements, transparent explanations of services, and clear information about fees before you decide to move forward.​

  • Only information that is genuinely needed to evaluate and handle your case is requested. Documents are reviewed for the purpose of understanding your obligations and identifying potential issues, and your information is treated with care and confidentiality.

  • No ethical attorney or legal team can guarantee a specific outcome in any case, including timeshare matters. What can be promised is that your case will be handled with diligence, honesty, and a commitment to pursuing the best realistic outcome for your situation.​

Money, Risk, and Expectations

  • Fees depend on factors such as your resort, whether a mortgage is involved, and the overall complexity of your situation. Before you sign anything, you receive a clear explanation of costs and the work involved, so there are no surprises, and you can decide whether it makes sense for you.

  • Every case is different, but most exits take several months, and more complex matters can take longer. The firm will give you a realistic time frame for your situation and explain what can speed things up and what may cause delays.

  • Timeshare and credit are closely connected, and certain choices can affect your credit profile. Instead of giving generic advice, the firm explains the potential credit impact of different options so you can weigh the risks and benefits before making decisions.

Mortgages, Fees, and Special Situations

  • Yes, many clients still have mortgages when they seek help. These cases are more complex, but the firm reviews your loan terms, payment status, and hardship factors to determine whether a viable exit strategy is available.

  • Falling behind is common and often part of why people seek help. The firm looks at your account status, any collection activity, and your broader financial situation to build a strategy that addresses both the timeshare and the consequences of past‑due amounts.

  • In some situations, there may be grounds to pursue recovery of funds, especially if there were serious misrepresentations or legal violations. The firm evaluates whether seeking money back is realistic in your case and explains what that process would involve.

Comparing Options and Next Steps

  • Developer programs can sometimes help, but they are created by the same company that sold you the timeshare. Having an independent legal team review the terms helps ensure you understand the fine print and whether the offer truly serves your long‑term interests.

  • One of the biggest benefits of working with Consumer Guardian Group is relief from constant calls, letters, and pressure. Once you retain our firm, the goal is to remove you from the stress and pressure of repeated calls and letters as much as possible.

  • The first step is simply scheduling a free consultation and sharing key documents like your purchase agreement and recent statements. From there, you’ll receive a clear, honest explanation of whether your case is a good fit and what next steps could look like—no obligation, no pressure.