Clear Answers. More Confidence.

Consumer Guardian Group helps timeshare owners who have questions or concerns about their ownership, purchase experience, or ongoing financial obligations.

We work with individuals who believe they may have been misled during the sales process, are struggling with unexpected costs, or simply want to better understand their potential options.

Every situation is different. Our initial conversation helps us learn about your circumstances and determine whether further evaluation may be appropriate.

Your free initial consultation is an opportunity to tell us about your timeshare experience, explain your concerns, and ask questions about potential next steps.

During the conversation, we may discuss:

• Your timeshare resort and purchase history.

• What you were told during the sales presentation.

• Your current ownership and financial concerns.

• Documents that may be relevant to your situation.

• Potential options worth exploring.

There is no obligation to proceed with additional services. Our goal is to help you better understand your circumstances before making a decision.

The first step is scheduling a free consultation with Consumer Guardian Group.

Simply choose a convenient appointment time and provide a few basic details about your timeshare situation. A member of our team will connect with you to learn more about your concerns and discuss whether further review may be appropriate.

You do not need to have every document or answer prepared before reaching out.

Your first conversation is about understanding your situation—not making a commitment.

The initial consultation with Consumer Guardian Group is free, and there is no obligation to proceed with additional services.

If your situation is appropriate for further assistance, any proposed services, fees, payment arrangements, and applicable terms will be explained before you make a commitment.

Costs may depend on the nature and complexity of the matter and the services involved.

We encourage you to ask questions and review all written terms carefully so you understand the financial commitment before moving forward.

The time required to address a timeshare matter can vary significantly.

Factors may include the resort or developer involved, the complexity of your circumstances, the availability of documentation, financing or account status, and the approach pursued.

Some matters may progress more quickly than others, while more complex situations may require additional time.

During your consultation, we can discuss the factors that may affect your situation and provide a clearer explanation of what to expect.

We do not promise a specific completion date.

No. Every timeshare situation is unique, and no company can responsibly guarantee a cancellation, refund, or specific legal outcome in advance.

Potential results depend on the facts, supporting documentation, applicable law, and the response of the resort or other parties involved.

Our approach is to evaluate your circumstances, explain potential options, and provide guidance based on the information available.

We believe informed decisions begin with realistic expectations and transparent communication.

Our process is designed to help you understand your circumstances and potential options through a series of straightforward steps.

Step 1 — Initial Consultation: We listen to your concerns and learn about your timeshare ownership.

Step 2 — Information Gathering: We identify relevant agreements, financial information, and details about your purchase experience.

Step 3 — Case Evaluation: Your circumstances are reviewed to identify potential issues and available approaches.

Step 4 — Strategy and Guidance: We explain potential next steps based on the facts and applicable considerations.

Step 5 — Moving Forward: If you choose to proceed, the agreed-upon services and next steps are outlined.

Every case is unique, and the appropriate approach depends on the facts of your situation.

We believe clear, consistent communication is an important part of the client experience.

Our goal is to help you understand where things stand, what information may be needed, and what to expect as your matter progresses.

Communication may take place through phone calls, email, or other agreed-upon channels, depending on your needs and the services involved.

You should feel comfortable asking questions and seeking clarification whenever something is unclear.

Consumer Guardian Group takes an attorney-led, personalized approach to timeshare consumer advocacy and case evaluation. Every case we accept is attorney-led and tailored to the individual client’s circumstances, concerns, and objectives.

Rather than relying on a one-size-fits-all solution, each matter is evaluated with attention to the specific facts, available documentation, and applicable legal considerations. Our attorney-led process is designed to help identify potential options and develop a strategy that reflects the unique needs of each client.

We believe consumers deserve to understand who is handling their matter, the role each professional plays, and what to expect throughout the process.

Our commitment is straightforward: every case we take on receives individualized attention and an attorney-led approach focused on the client’s specific circumstances.

We strongly encourage you not to stop making timeshare loan payments, maintenance fees, or other contractual payments based solely on a general recommendation or promise of cancellation.

Missing payments may lead to late fees, collection activity, credit reporting consequences, or other contractual or legal issues, depending on your circumstances.

Before making a decision, it is important to understand your current obligations and the potential consequences.

We can discuss your payment concerns during the initial consultation and identify questions that may require further review.

Having an outstanding timeshare mortgage does not mean you are out of options. Consumer Guardian Group works with clients who have existing timeshare financing and understands that every ownership situation is different.

Whether or not you have a mortgage does not change the facts of what may have been misrepresented during the original sales presentation. If you believe you were misled about your timeshare purchase, your concerns deserve to be evaluated based on what happened—not simply whether the property is paid off.

Our attorney-led process considers your purchase history, the representations made during the sales process, your current mortgage status, and your individual circumstances. Every case we accept receives a personalized evaluation to identify potential options and appropriate next steps.

Whether you are current on payments or have an outstanding balance, we encourage you to learn more about your potential options before assuming you have no recourse.

We understand that financial hardship can make an already stressful timeshare situation even more difficult. If you have fallen behind on maintenance fees, mortgage payments, or other timeshare obligations, you are not alone, and we encourage you to reach out rather than assume you have no options.

Consumer Guardian Group works with clients facing financial challenges and understands that missed payments do not necessarily tell the full story of how a timeshare was purchased or what may have been misrepresented during the sales process.

Our attorney-led approach considers your individual circumstances, including your financial hardship, ownership history, account status, and any concerns about the original sales presentation. Every case we accept receives a personalized evaluation to identify potential options and appropriate next steps.

Depending on your agreement and circumstances, missed payments may result in additional fees, collection efforts, credit consequences, or other actions by the resort or lender. We encourage you to keep copies of payment records and any communications you receive so these details can be considered during your review.

A refund may be possible in certain circumstances, but it is not guaranteed.

Whether a refund or other financial remedy may be available depends on factors such as:

• The circumstances surrounding your purchase.

• Statements or representations made during the sales process.

• The terms of your agreement.

• Available documentation.

• Applicable law and any relevant deadlines.

A review of your individual circumstances can help determine whether a potential refund or other remedy may warrant further consideration.

We believe it is important to evaluate the facts before making promises about financial recovery.

A resort-sponsored exit or surrender program may be an option for some owners, but it is important to understand the terms and consequences before agreeing.

Programs can differ in their eligibility requirements, fees, treatment of outstanding loans, and the effect on future ownership obligations.

Before accepting an offer, consider asking:

• Will I be released from future maintenance fees?

• What happens to any outstanding loan?

• Are there fees or other financial obligations?

• Will I receive written confirmation of the terms?

• Does accepting the offer affect any other potential rights or remedies?

Reviewing the specific offer and your ownership documents can help you make a more informed decision.

Not necessarily. Contact from a resort, lender, or collection agency may continue depending on your account status, contractual obligations, and the circumstances of your matter.

If services are engaged, the appropriate team members can explain what communications may be handled on your behalf, what you may still need to address personally, and what to do if you receive important notices.

We encourage you to keep copies of all correspondence and promptly share any deadlines, legal notices, or collection communications with the appropriate professional assisting you.