Privacy Policy for Consumer Guardian Group
Effective Date: October 20, 2025
Consumer Guardian Group ("we," "us," or "our") operates https://www.consumerguardiangroup.com, a timeshare exit service dedicated to helping clients legally exit unwanted timeshare contracts. We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains our data practices, including TCPA SMS consent, data collection for consultations, and compliance with CCPA and GDPR.
Information We Collect
We collect personal information necessary to provide timeshare exit consultations and services. This includes name, phone number, email address, address, timeshare details (e.g., resort, contract info), and financial data for payments. For consultations via forms or calls, we gather contact details to schedule and discuss your case. Website usage data like IP address and browser info is collected via cookies.
TCPA SMS Consent
By providing your phone number on our site or during consultations, you consent to receive SMS/text messages from us about timeshare exit services, updates, and reminders under the Telephone Consumer Protection Act (TCPA). Messages may be sent using autodialers or prerecorded voices; standard rates apply. Reply STOP to opt out, HELP for info; consent is not required for purchase. We do not share SMS opt-in data with unrelated third parties.
How We Use Your Information
Your data enables us to process consultations, provide exit services, communicate case updates, process payments, and improve our offerings. We may send service-related notifications or marketing (with opt-out). Data supports legal compliance and fraud prevention.
Sharing Your Information
We share data only with trusted service providers (e.g., payment processors, legal partners) under strict confidentiality. No selling or renting occurs. Disclosure happens for legal requirements, business transfers, or with your consent. Third parties must comply with this policy.
CCPA Compliance (California Residents)
Under the California Consumer Privacy Act (CCPA/CPRA), California residents have rights to know categories of personal information collected (e.g., identifiers, financial info) over the past 12 months, request deletion, opt out of sales (we do not sell data), and non-discrimination. Submit verifiable requests via contact form; we respond within 45 days.
GDPR Compliance (EU/UK Residents)
For EU/UK users, we process data based on contract necessity, consent, or legitimate interests. You have rights to access, rectify, erase ("right to be forgotten"), restrict processing, object, and data portability. Withdraw consent anytime; complaints to supervisory authorities. Data transfers use adequacy or safeguards.
Data Security and Retention
We use industry-standard security (encryption, access controls) to protect data, though no system is infallible. Information is retained as needed for services (typically 7 years post-contract) or legal obligations, then securely deleted.
Your Rights and Choices
Opt out of marketing: Unsubscribe links or reply STOP.
Access/correct/delete: Contact us.
Cookies: Manage via browser; essential ones required.
Children's privacy: No collection from under 18.
Changes to Policy
Updates posted here with new effective date; continued use implies acceptance.
Contact Us
Questions? Email info@consumerguardiangroup.com